Distribution Center Supervisor II

Daimler Truck Holding • Canton, MI

361d • $90,000 - $115,000

About The Position

The Quality and Administrative Operations Manager is a pivotal leadership role within the Canton Product Distribution Center (PDC). This position oversees the quality assurance team and centralized administrative operations to ensure compliance, accuracy, and efficiency across all processes. Reporting to the PDC Manager, this role integrates quality protocols with clerical operations to drive operational excellence, customer satisfaction, and streamlined workflows.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field required.
• Minimum of 5 years in quality assurance, inventory management, or clerical operations within a distribution or logistics environment.
• Proven leadership experience managing teams in a fast-paced setting.
• Strong knowledge of WMS systems (e.g., EWM, DView) and inventory management practices.
• Excellent communication, organizational, and analytical skills.
• Ability to drive process improvements and manage cross-functional collaboration.

Nice To Haves

• Advanced certifications in quality management (e.g., Six Sigma, ISO Auditor).
• Extensive experience with complex WMS platforms beyond EWM and DView.
• Proven success in implementing large-scale process improvements.
• Demonstrated ability to resolve complex customer or inventory challenges.
• Strong background in data analysis and decision-making through advanced KPIs.
• Experience managing cross-functional teams in a multi-site logistics environment.

Responsibilities

• Lead and manage the quality assurance team to uphold product and process standards.
• Develop, implement, and monitor quality control procedures for inbound and outbound operations.
• Conduct root cause analyses for quality issues and implement corrective actions.
• Ensure compliance with internal standards, customer requirements, and regulatory mandates.
• Supervise centralized office functions, including clerical operations for EWM and DView systems.
• Oversee office personnel responsible for receiving, shipping, and inventory discrepancy processes.
• Ensure alignment of administrative tasks with operational goals and timelines.
• Provide direct supervision to quality supervisors and centralized office team leads.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct performance evaluations and identify training needs to develop team members.
• Manage customer returns and ensure timely resolution of related issues.
• Oversee the investigation and resolution of inventory discrepancies.
• Partner with operations teams to ensure inventory accuracy and system alignment.
• Leverage data and KPIs to identify trends, drive efficiency, and enhance team performance.
• Develop and update standard operating procedures (SOPs) for quality and administrative operations.
• Collaborate with cross-functional teams to align quality and clerical workflows with facility objectives.
• Conduct regular audits of quality processes and clerical operations.
• Develop strategies to mitigate risks and address operational challenges.
• Ensure team adherence to safety standards and company policies.
• Coordinate with IT for system-related challenges (e.g., EWM/DView).
• Investigate escalated customer complaints and implement solutions.
• Monitor team productivity and adjust workflows as needed.

Benefits

• Annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• Starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• Employee assistance program
• Comprehensive healthcare plans and wellness programs
• Onsite fitness (at some locations)
• Tuition assistance
• Volunteer paid time off
• Short-term and long-term disability plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: Bachelor's degree