Distribution Center IT Technician

Rural King Supply • Waverly, OH

90d • $15 - $20

About The Position

As a DC IT Technician, you will be supporting the daily IT operations within our distribution center. This role involves the installation, maintenance, troubleshooting, and support of IT hardware, software, and network systems critical to distribution center operations. You will provide onsite IT support for desktop PCs, laptops, thin clients, mobile devices, printers, RF scanners, label printers, VoIP phones, and other distribution center technology. Additionally, you will support and troubleshoot warehouse systems such as WMS terminals, handheld devices, conveyor control systems, kiosks, and IP surveillance equipment. Your responsibilities will also include maintaining and repairing network equipment, monitoring and responding to support tickets, collaborating with cross-functional IT teams, managing hardware inventory, and ensuring all equipment meets operational and safety standards. You will participate in technology implementations and document support procedures while providing friendly and professional support to others.

Requirements

• At least 3-5 years of IT field support experience.
• An associate’s degree in Information Technology, Computer Science, or related field or equivalent combination of experience and education.
• Experience with WMS systems such as HighJump/Körber, Manhattan, or Infios.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira).
• CompTIA A+, Network+, or similar certifications.
• Knowledge of ITIL processes and basic project coordination skills.
• Proficient with Windows OS, Office 365, Active Directory, and remote support tools.
• Experience supporting RF handhelds (e.g., Honeywell, Zebra), label printers (e.g., Zebra), and other warehouse technologies.
• Working knowledge of LAN/WAN environments, basic network troubleshooting, and cabling standards.
• Strong diagnostic, problem-solving, and communication skills.
• Ability to work independently, prioritize tasks, and respond to changing priorities under pressure.

Responsibilities

• Provide onsite IT support for desktop PCs, laptops, thin clients, mobile devices, printers, RF scanners, label printers, VoIP phones, and other distribution center technology.
• Support and troubleshoot warehouse systems such as WMS terminals, handheld devices, conveyor control systems, kiosks, and IP surveillance equipment.
• Maintain and repair network equipment including switches, access points, and cabling in accordance with network team guidelines.
• Monitor and respond to support tickets, incidents, and service requests with a focus on minimizing downtime.
• Collaborate with cross-functional IT teams to support application rollouts, equipment upgrades, and infrastructure changes.
• Manage hardware inventory, coordinate RMA processes, and assist with equipment lifecycle management.
• Ensure all equipment and systems meet operational and safety standards.
• Participate in technology implementations, relocations, and disaster recovery initiatives.
• Document support procedures, configuration details, and incident resolutions.
• Provide support during off-hours and weekends as needed for system emergencies or critical projects.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%.
• Healthcare plans to support your needs.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% Associate Discount.
• Dave Ramsey’s SmartDollar Program.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.
• Company paid YMCA Family Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree