Distribution Center Customer Service Representative

Wetherill Associates • Southaven, MS

86d

About The Position

WAI is excited to announce that we're expanding our team and seeking a dedicated Distribution Center Customer Service Representative to help us continue our commitment to excellence. By joining us as a SCS Associate, you'll be more than just a part of the team—you'll be a driving force in maintaining our high standards of customer satisfaction. Your role is critical to our success, and your contributions will have a direct impact on the positive experiences of our customers.

Requirements

• High School Diploma or an equivalent qualification; or two + years related experience and/or training; or equivalent combination of education and experience.
• Computer Skills - Microsoft Office and Outlook, ERP Systems.
• Demonstrates strong problem-solving abilities.
• Capable of following instructions and responding to management direction.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Exhibits experience working collaboratively in a team environment.
• Has the ability to read and interpret various documents, including safety rules, operating and maintenance instructions, and procedure manuals.
• Possesses strong, effective and professional communication skills both verbal and written.

Responsibilities

• Respond promptly to all SCS e-mails.
• Effectively communicate findings of SOD (Shipping Order Discrepancy) investigations to all relevant departments and the management team.
• Provide accurate information and support to customers by understanding their requests, answering questions, and offering assistance.
• Collaborate with other departments to obtain answers for customers.
• Assist Will-Call Customers and maintain a clear customer pick-up shelf.
• Review and research customer concerns (SODs) using the Baan ERP system to identify the root cause.
• Update SODs with approval or denial on a daily basis.
• Generate and communicate the SOD report to the Outbound Team on a daily basis.
• Scan and manage bill of ladings (BOLs) on a daily basis.
• Assist with research and resolution of the Staging and Confirmed not Invoiced report on a daily basis.
• Complete Delphi and GM ASN (Advanced Shipping Notice) tasks.
• Conduct research and retrieval of Proof of Delivery (POD) documents.
• Support internal auditing of policies and procedures.
• Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development.
• Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture.
• Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment.
• Undertakes additional responsibilities and tasks as directed by management.

Benefits

• Competitive Salary
• Comprehensive Benefits Package
• Generous Time Off
• Dynamic Company Culture
• Incentives and Bonuses including a $1000 attendance bonus and a $500 referral bonus

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED