Distribution Center Customer Service I

Pride Mobility & Quantum RehabPontotoc, MS
1d$18

About The Position

To provide a high level of customer service for the accurate and timely delivery of customer orders

Requirements

  • Must be a friendly team player, professional, detail-oriented, and honest
  • Must have the ability to: Multi-task, problem-solve, and prioritize in a fast-paced working environment
  • Utilize Pride systems
  • Must have: Relentless drive to achieve advancement and continuous improvement
  • A willingness to learn and/or adapt to new work methods
  • Basic working knowledge of Microsoft Office Word and Excel
  • Excellent verbal and written communication skills
  • At least 6 months of customer service experience
  • Must be legally authorized to work in the United States without sponsorship now, or in the future
  • This is a safety sensitive position
  • In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Nice To Haves

  • Basic working knowledge of Oracle preferred
  • Lift/push/pull up to 50lbs. preferred
  • At least 1 year of shipping experience in a fast-paced warehouse or production environment preferred
  • At least 1 year of experience using RF scanners preferred
  • Current or previous successful employment experience with Pride Mobility Products Corporation preferred

Responsibilities

  • Respond to customer requests to ensure the accurate and timely delivery of orders
  • Work with Production, Planning & Control (PP&C), Traffic, Sales, and Less Than Truckload (LTL) carriers to coordinate priorities and meet or exceed customer expectations
  • Process Pick Tickets
  • Print, sort and file Bill of Ladings (BOL’s)
  • Assist in re-routing, expediting, and canceling customer orders
  • Assist in Cycle-Counting inventory and Ship Confirmation in the warehouse when necessary
  • Maintain Back Order & Supply Eligible Reports
  • Assist in managing Distribution Center Control Board for orders
  • Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
  • Complete the annual CTPAT Security Training
  • Focus on continuous improvement, and consistently demonstrate good business judgment
  • Work effectively with all Pride departments to exceed internal and external expectations
  • Assist with organization and cleaning of work area, keeping aisles and walkways clear at all times
  • Pride retains the discretion to modify duties and/or assign other duties as necessary
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