Distribution Agent, Northbound

Expeditors•Laredo, TX

About The Position

Scope of Position Distribution agent executes flawless operational performance, productivity, technical expertise, excellence customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to our customer.

Requirements

Education (preferred level): Associates Degree in Business Administration or other related education; or equivalent of education and experience.
1 Year Distribution experience. (preferred)
Ability to complete work within standard procedures, guidelines and office policies.
Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction.
Customer Satisfaction oriented.
Attention to detail oriented.
Strong interpersonal and communications skills
Ability to develop and maintain a professional relationship with clients, service providers and employees.
Self –driven personality
Strong organizational and time management skills.
Good computer skills, ability to learn new programs and tools, including knowledge of all Microsoft Office applications.
Exemplify our culture at all times.
English and Spanish fluency.

Responsibilities

All team members to complete 52-hour training per year (4.33 per month).
All team members to complete all mandatory training timely.
Perform all operations in compliance with the Expeditors Operational Process Standards.
Product OPA Audit Result – Perform consistently at the highest level.
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Provide support with other miscellaneous projects, filing and research.
Execute to ensure compliance with internal policies and local regulations.
Use the EDMS system
Plan daily operation according to the forecast.
Maintain the Yard pass accuracy to control equipment availability.
Data Integrity – Maintain 100% events on time.
Actively report to Lead and Supervisor inconsistencies found.
Manage, prevent, and resolve inventory, OSD, process and customer exceptions.
Support with statistics and analysis of productivity and KPI performance.
Exemplify and Teach Our Culture, Mission and Goals.
Follow the 10 Critical Success Factors.
Escalate to lead and supervisor any department needs, taking into account future growth.
Participate in check-in meetings regularly
Be visionary as it relates to processes and tools to be able to handle volume spikes, growth locally or supporting other branches.
Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
Own your development. Prepare, follow-up and execute on your personal development goals.
Understand company controls, policies, procedures, processes, applications, tools, and systems
Escalate problems or concerns to Lead, Supervisor, and /or Operations Manager.
Understand and comply with the credit policy.
Timely and correctly bill shipments.
Execute flawlessly in pursuit of efficiency and operational excellence:
Performance Management: Ensure oversight, including self-assessments and participate in daily, weekly and monthly performance meetings, escalating issues with lead and supervisor.
Understand department process flow, constantly looking for areas to improve efficiency to offer customers better cycle times, service while improving margins.
Properly process shipments and invoices. Maintain SOPs updated for all customers.
Ensure use of all Expeditor systems and tools.
Make certain that files are logged correctly and timely with proper codes, trace types and events.
Handle all correspondence within business unit timely and professionally.
Use approved service providers.
Report increase or decrease of services to lead and supervisor.
Ensure the team is aware of the rates for each account and align providers to the scope of service required by the customer.
Responsible for immediately informing the Branch’s Health and Safety Representative of any unsafe condition that could put employees at risk in the workplace, as well as any incident or accident.