DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64084680
About The Position
This is a technical consortium level position supporting 10 County Health Departments. This position is intended to assist the System Administrator in supporting the CHD users with hardware, software and networking functions. Support will require frequent travel to consortium CHDs for on-site support. Duties include assisting DCSA with LAN and WAN support at the local and regional level. Also, varied other duties may be assigned. Performs workstation/server setup and configurations, network settings and peripheral device installation within assigned consortium CHDs. Monitors the use of software and hardware throughout the consortium - provides on-going identification and resolution of user needs through the use of on-site, phone, and remote user support. Assist, coordinates, installs and implements distributed computer system hardware, software, and communications components including enhancements and upgrades Performs diagnostics and troubleshoot methods to resolve hardware & software problems in the consortium CHDs Maintains a work plan and schedule for consortium support. Generates and tracks and process assigned help tickets thru our Help Desk Application. ` Assist in the preparation of and provides training for the proper use of computer equipment and assist in system documentation and distribution as directed by Supervisor Other duties as assigned Responsible for securing the designated information set for the purposes of protecting confidentiality, data integrity and appropriate access for all information both confidential and public record which is stored in hard copy or electronic format. Responds to notifications of suspected or confirmed viruses. Acts accordingly to quarantine devices which are infected. As an Information Custodian, develops, maintains and ensures adherence to Department of Health and ACHD security policies, protocols and procedures. Delegates, as necessary, authority to assist with information custodian duties and other duties and responsibilities as outlined in Department of Health Protocol – Security 3.V. May be required to work extra hours or days in the event of an emergency. Extended hours support or Subject to Call may also be required. Personal vehicle must be used for travel in the event a State vehicle is unavailable. Mileage will be compensated at the current state approved reimbursement rate.
Requirements
- Knowledge of distributed processing operations, procedures, and equipment.
- Knowledge of problem solving techniques.
- Ability to process information logically and solve problems.
- Ability to develop training programs related to distributed processing
- Ability to monitor and resolve problems with distributed systems components.
- Ability to identify and define user task needs
- Ability to communicate effectively.
- Ability to plan, organize and coordinate work assignments.
- A valid driver’s license
Nice To Haves
- industry certification such as CompTIA A+, Network+, Security+, etc.
Responsibilities
- Assisting the System Administrator in supporting the CHD users with hardware, software and networking functions.
- Assisting DCSA with LAN and WAN support at the local and regional level.
- Performing workstation/server setup and configurations, network settings and peripheral device installation within assigned consortium CHDs.
- Monitoring the use of software and hardware throughout the consortium - provides on-going identification and resolution of user needs through the use of on-site, phone, and remote user support.
- Assisting, coordinates, installs and implements distributed computer system hardware, software, and communications components including enhancements and upgrades
- Performing diagnostics and troubleshoot methods to resolve hardware & software problems in the consortium CHDs
- Maintaining a work plan and schedule for consortium support.
- Generating and tracking and process assigned help tickets thru our Help Desk Application.
- Assisting in the preparation of and provides training for the proper use of computer equipment and assist in system documentation and distribution as directed by Supervisor
- Securing the designated information set for the purposes of protecting confidentiality, data integrity and appropriate access for all information both confidential and public record which is stored in hard copy or electronic format.
- Responding to notifications of suspected or confirmed viruses. Acts accordingly to quarantine devices which are infected.
- Developing, maintains and ensures adherence to Department of Health and ACHD security policies, protocols and procedures.
- Delegating, as necessary, authority to assist with information custodian duties and other duties and responsibilities as outlined in Department of Health Protocol – Security 3.V.
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
