DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES

State of Florida•Tallahassee, FL

7d•$60,044•Onsite

About The Position

This open competitive advertisement is for a SES (Selected Exempt Service) position located at Central Office in Tallahassee, FL, in the Office of Information Technology. The mission of the Office of Technology in the Florida Department of Corrections (FDC) is to provide innovative, reliable, and secure technology solutions that support the Department's operations and strategic goals. This position is not a telework position and is required to report to the FDC office in the area it serves.

Requirements

Must possess a high school diploma or its equivalent.
Must possess seven (7) or more years of experience with Windows computing systems and software.
Must possess previous supervisor experience.

Nice To Haves

Experience working in a high-volume 24/7 call center in a Help Desk or Service Desk environment.
Experience in IT service desk operations, incident and request management processes.
Experience with written documentation and reporting.

Responsibilities

Team Supervision: Lead the OIT Service Desk Distributed Computer Systems Specialist Team, providing phone and email support to users.
Technical Support: Oversee specialists assisting with mainframe and LAN password resets, hardware and software troubleshooting, and resolving computer and mobile device issues.
Backup Management: Serve as backup to the Data Processing Manager for the Service Desk team.
Incident Management: Supervise incident and request management, including intake, tracking, resolution, communication, and reporting.
Customer Service: Ensure timely and accurate customer service, handling escalated issues effectively.
Staff Development: Recruit, train, mentor, and support Service Desk staff, conducting performance evaluations and managing training plans.
Policy Compliance: Monitor compliance with policies, procedures, and service level agreements, addressing performance issues with progressive discipline.
Performance Analysis: Analyze and report on team productivity and performance, implementing best practices to improve support and customer satisfaction.

Benefits

Paid vacation, sick leave, and holidays.
Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
Tuition-Free college courses.
Retirement Plans with the Florida Retirement System:
Pension Plan (Traditional Retirement Pension Plan)
Investment Plan (401(K)-Type Retirement Plan)
Deferred Retirement Option Program (Drop)
Deferred Compensation
Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.