Distressed Passenger Agent
About The Position
Corpay is currently looking to hire a Distressed Passenger Agent within our Lodging division. This position falls under our TA Connections line of business and is onsite based at our Schaumburg IL office. In this role, you be responsible for day to day operations for the Distressed Passenger team to ensure support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, and service levels. You will report directly to Kelly Sutton and regularly collaborate with DP team(s)/department(s). How We Work As a Distressed Passenger Agent you will be expected to work onsite, in the Schaumburg office. Corpay will set you up for success by providing: Assigned workspace in Schaumburg IL. Company-issued equipment Formal, hands-on training
Requirements
- Customer Service experience
- Proficient in Microsoft office tools (ie: excel, powerpoint, word)
- Proficient in Computer Use (navigating various websites, and use of email and basic software systems)
- Superior interpersonal skills for communication (internal and external)
- Ability to make decisions independently
- Ability to multi task
- Ability to work in a multicultural team
- Availability to jump in to assist operations in extraordinary circumstances – if and when they arise
- Strong communication skills
- Accountability to the business
- 1 to 2 years of hotel, airline or call center experience is preferred
Nice To Haves
- Hotel or airline work experience / background (preferred but nota essential)
Responsibilities
- Booking and assisting our customers with their hotel and transportation needs
- Providing helpful information, answering questions, and responding to requests
- Supporting clients / customers in day of operation via phone, email and chat
- Ensuring that customers are satisfied with products, services, and features
Benefits
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
