ServiceNow-posted about 1 month ago
Full-time • Mid Level
Santa Clara, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services

What you get to do in this role: Are you passionate about developer velocity and happiness? The Developer Productivity team at ServiceNow is responsible for building, evolving and operating ServiceNow's end-end development pipeline. As a Distinguished Engineer with the Developer Productivity group, you will be responsible for driving key initiatives that go across all ServiceNow development teams and significantly affect our development speed and quality and developer happiness. This is an opportunity to help drive CI/CD across an extremely large codebase, leveraging AI at every stage. This is a challenging role working across the company to enable CI/CD transformation. You will provide technical leadership and be able to coach and mentor other software engineers in different methodologies. You will provide deep technical influence on the performance and reliability of ServiceNow's CI/CD pipeline. You will provide perspective on leading industry CICD trends, recommendations on new and emerging technologies, and are able to resolve complex technical problems.

  • driving key initiatives that go across all ServiceNow development teams and significantly affect our development speed and quality and developer happiness
  • drive CI/CD across an extremely large codebase, leveraging AI at every stage
  • provide technical leadership and be able to coach and mentor other software engineers in different methodologies
  • provide deep technical influence on the performance and reliability of ServiceNow's CI/CD pipeline
  • provide perspective on leading industry CICD trends, recommendations on new and emerging technologies, and are able to resolve complex technical problems
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 10+ years software development experience including:
  • Deep passion for developer productivity and happiness
  • Expert level understanding of best practices for modern CICD across all layers of the stack - server backend, web UI and mobile, building and consuming LLMs
  • Expert level understanding of Jenkins, GitHub and related technologies
  • Expert level understanding of Java and JavaScript
  • Expert level understanding of the testing pyramid and modern test automation strategies and technologies for all layers of the stack
  • Deep understanding and interest in modern code and testing AI assistance technologies such as Windsurf, Claude Code, Copilot
  • Deep experience in driving performance and reliability initiatives
  • Deep experience with the top cloud providers including AWS
  • Demonstrated success driving CICD transformation of large codebases
  • Demonstrated success driving improved developer velocity, quality and happiness
  • Experience working with containers and Kubernetes
  • Expert ability to influence and work across a large number of development teams with differing requirements
  • Ability to identify and reduce developer friction at every development stage
  • Ability to evaluate 3rd party technologies and vendors
  • Ability to present and influence senior executives
  • health plans, including flexible spending accounts
  • a 401(k) Plan with company match
  • ESPP
  • matching donations
  • a flexible time away plan
  • family leave programs
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