Disputes Intake Representative
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About The Position
Under general supervision will provide optimal service while supplying accurate account information and establishing expectations regarding disputed transactions. Handles inbound phone calls from customers and bankers in a call center environment to service customers who need to dispute a transaction or an account and provides status of existing cases to customers. Perform moderate risk analysis of account and transaction data involving Uniform Commercial Code [UCC] and Regulation E and Regulation Z claims in effort to balance customer experience and risk for the bank. Responsible for initiating a dispute and capturing all elements as required by regulations and as governed by department procedures; researching customer transactions, analyzing and rendering decisions on customer disputes, with the goal of preventing losses to the customer and the bank.
