Dispute Specialist I

Federal Hearings And Appeals • Wilkes-Barre, PA

35d

About The Position

The Dispute Specialist I plays a crucial role in managing and resolving disputes that arise within the organization. This position is responsible for investigating claims, gathering relevant information, and facilitating communication between parties to reach a satisfactory resolution. The ultimate goal is to ensure that disputes are handled efficiently and effectively, minimizing potential risks to the organization. By maintaining accurate records and providing timely updates, the Dispute Specialist I contributes to the overall integrity and reputation of the organization. This role requires a keen attention to detail and strong problem-solving skills to navigate complex situations and deliver positive outcomes.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Strong analytical and problem-solving skills.

Nice To Haves

• Associate's degree in a relevant field.
• Experience in dispute resolution or conflict management.
• Familiarity with legal terminology and procedures.

Responsibilities

• Investigate and analyze disputes by collecting and reviewing relevant documentation and evidence.
• Communicate with all parties involved to gather information and clarify issues related to the dispute.
• Develop and implement resolution strategies that align with organizational policies and best practices.
• Maintain detailed records of all dispute-related activities and ensure compliance with regulatory requirements.
• Provide regular updates to management on the status of disputes and recommend improvements to dispute resolution processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED