Dispute Specialist 1

Huntington Bancshares • Columbus, OH

362d • Hybrid

About The Position

Under general supervision, a Dispute Specialist 1 researches and resolves disputed transactions daily, including fraud and non-fraud transactions, rejected transactions originating from use of a debit or credit card or an electronic payment (ACH, Zelle, Bill Pay). Initiates appropriate action to resolve disputes, ensuring potential financial risk to Huntington is mitigated, utilizing available resources and minimizing any negative impact on the customer experience. Relies on instructions and pre-established guidelines to perform the functions of the job. This position is typically cross-trained to perform various functions in the area.

Requirements

• High School diploma
• 1+ years financial/banking experience

Nice To Haves

• Proficient in the use of various desktop and internet-based applications (Microsoft Word, Excel, Outlook)
• Ability to read and interpret procedures and regulatory documentation
• Excellent customer service skills
• Excellent verbal and written communication skills

Responsibilities

• Analyze and resolve fraudulent and non-fraudulent merchant errors on debit and credit cards, ATM, ACH, and other electronic payment disputes.
• Administer dispute decisions making customer account adjustments.
• Process disputes quickly and accurately, following up with both internal and external customers on account actions, while delivering consistently high-quality customer service.
• Escalate issues that require additional review or exceptions to routine processing to the next level of staff/management.
• Provide thorough documentation including a clear audit trail of actions taken.
• Meet compliance requirements including deadlines of Reg E, Reg Z, NACHA, and Mastercard.
• Maintain knowledge and understanding of the card industry, Mastercard, NACHA, and compliance requirements.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees