PREMIER Dispute Review Internship

FIRST PREMIER BANK•Sioux Falls, SD

69d

About The Position

Dispute Review Associates support our Customer Service, Security, and Chargebacks departments in providing dedicated and exceptional service to resolve fraud and billing dispute inquiries on inbound calls. The Dispute Review intern will assist with department audits, assist with department contests, and participate in other small projects as they come up within the department. With a paid internship at First PREMIER Bank and PREMIER Bankcard, you’ll be learning from one of the nation’s strongest financial organizations. PREMIER's robust internship program is designed to give students hands-on experience in a variety of areas in the financial industry. PREMIER Interns work on real projects, serve our customers, and solve problems. Our goal is to provide PREMIER interns with experiences that will benefit them in their future careers. Build your resume, make important professional connections, and have a fun while you learn from the 13th largest ACH originating bank and the 9th largest issuer of Mastercard credit cards.

Requirements

Applicant should be enrolled in or pursuing higher education.
Moderate computer skills and competency of the English language.
Ability to be patient, listen well and use positive language.
Time management skills.
Excellent verbal and listening skills.
Capacity to learn, adapt to change, and become proficient quickly.
Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way.

Responsibilities

Participate in various Intern activities, training events and networking opportunities.
Complete given tasks, contribute to team collaboration and provide feedback.
Perform system data entry and maintenance as assigned.
Review account/application information and cardholder correspondence to determine if fraud or billing dispute has occurred.
Receive and investigate information from other departments regarding suspected fraud or billing dispute.
Perform appropriate account maintenance to ensure accurate monetary adjustments are given.
Perform adjustments, reinstatements, and closures to protect the bank from financial impact.
Conduct tracking and follow-up procedure on outstanding cases to ensure timely resolution.
Submit recommendations for account actions and, if necessary, send to supervisor for review and approval.
Provide support to other areas as volumes require, i.e., Security, Chargebacks or Customer Service.
Note accounts with details of the billing or fraud dispute received.
Refer dispute details needed to the proper department regarding dispute, Chargebacks or Security.
Process Lost/Stolen reports and billing disputes.
Ensure policies and procedures are followed on each account.
Ensure various state and federal regulations are followed on all applicable calls.
Adhere to all required scripting and/or stays within the parameters of recommended scripting.
Use a combination of existing education and internship learnings to give suggestions on program and process enhancements.
Have fun!

Benefits

robust and expanded package of health benefits
incentives
paid time off
growth and career advancement opportunities
private concerts
outdoor bashes
cash and car giveaways
PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance.
We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment.
Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.
PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing.
Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support.
Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.