Dispute Processor
About The Position
The Dispute Processor is responsible for managing and resolving chargebacks and disputes in accordance with internal procedures, card network guidelines, and regulatory requirements. This role requires strong attention to detail, accuracy, and timely response execution. The Dispute Processor will review dispute notifications, collect supporting documentation, prepare formal response packages, and submit cases within required deadlines. In addition, the Dispute Processor will collaborate with internal teams, respond to inquiries related to dispute activity, and assist in monitoring dispute trends to support operational improvements. This position also serves as a point of contact with merchant processors and banking partners regarding dispute status and case resolution.
Requirements
- Bachelor's Degree preferred but not required
- Minimum of 1 year experience working with disputes or collections preferred but not required
- Excellent knowledge of Excel (VLOOKUP, Pivot tables, etc.)
- Ability to work under pressure, manage priorities and meet deadlines
- Be a skilled negotiator, organized, versatile, and autonomous
- Enthusiastic, energetic, personable and friendly as well as passionate and knowledgeable regarding the fitness industry
Responsibilities
- Review incoming chargebacks and dispute notifications for accuracy and completeness.
- Gather supporting documentation and prepare dispute response packages for submission within deadlines.
- Maintain accurate case records and update tracking systems.
- Communicate with merchant processors, financial institutions, and internal teams regarding dispute status and escalations.
- Monitor trends, identify recurring dispute types, and support process improvements.
- Ensure compliance with card network and banking requirements.
- Assist with reporting, audits, and special projects as needed.
Benefits
- We offer competitive salary, benefits and industry leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
