Dispute Operations Supervisor

Conduent • San Antonio, TX

7d • Hybrid

About The Position

Conduent’s Dispute Operations team is seeking a dedicated Supervisor to provide
day-to-day leadership and oversight to a team of Dispute Operation Analysts.

This role partners closely with another established Supervisor to ensure
consistent guidance, regulatory compliance, and unified team performance. The
Supervisor will help drive a “one-team” culture focused on preventing fraud and
delivering exceptional service to cardholders.

Requirements

• High school diploma.
• 2+ years of supervisory experience in a call center or fraud operations environment.
• Demonstrated ability to coach, mentor, evaluate, and motivate employees.
• Adaptability and flexibility to meet evolving business and client needs.
• Strong organizational skills with the ability to analyze information and make sound decisions.
• Excellent communication, problem-solving, and customer service skills.
• Proficiency in Microsoft 365 applications, including Word, Excel, Outlook, and Teams.

Nice To Haves

• Strong working knowledge of fraud processes, investigative procedures, and general contact center policies.

Responsibilities

• Supervise Dispute Operations Analysts: Oversee the daily activities, case handling, and performance of Dispute Operations Analysts to ensure efficient investigation workflows and high-quality customer interactions.
• Drive Operational Excellence: Achieve and maintain KPI targets—including investigation quality, productivity, accuracy, and compliance metrics.
• Provide Coaching and Development: Deliver timely 1:1 coaching, performance feedback, and skill development to support analyst growth and enhance investigative effectiveness.
• Ensure Compliance & Process Adherence: Monitor adherence to fraud investigation procedures, regulatory requirements, and internal policies; promptly communicate updates or changes to the team.
• Support Workforce Readiness: Coordinate training opportunities, identify skill gaps, and recommend development initiatives to strengthen team capabilities.
• Promote Collaboration: Partner with peer Supervisor to ensure alignment, consistency in expectations, and seamless communication across all sub-teams.
• Champion Continuous Improvement: Assess investigation trends, identify process enhancements, and contribute to best-practice solutions that improve operational efficiency.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees