Dispute Center Spec I-DO2055

Dickinson Financial Corp•Kearney, MO

15h•$18

About The Position

The Dispute Center Specialist I responds to inbound and outbound phone calls from clients regarding debit card and ATM transaction disputes. A successful Dispute Center Specialist I will focus on providing exceptional client experience while efficiently assisting clients with ATM and debit card questions or problem resolution. The Specialist I will be responsible for retrieving and efficiently handling voice messages from clients.

Requirements

Strong attention to detail and ability to complete work accurately.
Ability to organize work.
Ability to work in a fast-paced environment and learn new software solutions quickly.
Strong written and verbal communication skills, required.
Basic Microsoft Word and Excel skills, required.
Professional telephone skills, required.
High school diploma or equivalent, required.
1 + year(s) banking experience, required.

Responsibilities

Properly authenticate the identity of a caller as the bank’s client in accordance with written department procedures before providing any information.
Respond to inbound calls promptly and courteously, providing accurate and complete information to resolve the client’s questions.
Provide transaction information to aid clients in remembering the transaction or determining that the transaction may need to be disputed.
Provide dispute forms to clients via click to send and documented departmental procedures.
Respond to Call volume (daily, weekly, and monthly) as determined by ATM & Debit Card Department Manager.
Responsible for continual development of knowledge regarding the bank’s and card processor’s systems including, but not limited to, Navigator, Intranet, Payments One, Data Navigator, Secure Lock Case Manager.
Protect all client and bank information confidentially and follow all company policies.
Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
Working at the worksite during regular business hours and/or assigned hours.
Other specified duties as assigned.