Dispute Analyst
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About The Position
A Dispute Analyst is responsible for processing debit card, ATM, and ACH disputes. This includes processing incoming claims, providing customer credit, sending letters, processing pending adjustments, and chargebacks in a timely, efficient, and accurate manner. The role involves researching criminal fraud methods and tools, tracking financial data, creating reports, identifying and investigating possible fraudulent activities, and developing techniques and tools useful in the prevention of fraud. The Dispute Analyst must adhere to all Bank policies and procedures including BSA, OFAC, CIP, and related acts, and participate in ongoing related training. Additionally, the analyst represents the Bank to both internal and external contacts in a courteous, professional manner in face-to-face, written, and telephone communications. The position also requires actively protecting the confidentiality of customer and account information and demonstrating Horizon Bank's commitment to the communities served through involvement in local organizations and events.
