DISPENSING TECHNICIAN

Nevada Health Centers I•North Las Vegas, NV

About The Position

UNDER THE SUPERVISION OF THE DISPENSING PROVIDER, THE DISPENSING TECH WILL PROCESS PRESCRIPTIONS FOR OUTPATIENT DISPENSING AT THE 340B CLINIC’S DISPENSARY IN ACCORDANCE WITH STATE AND FEDERAL REGULATIONS AND COMPANY POLICIES AND PROCEDURES. THE DISPENSING TECHNICIAN WILL GREET BOTH INTERNAL AND EXTERNAL CUSTOMERS ON THE PHONE AND FACE-TO-FACE, PROVIDING EXCELLENT CUSTOMER SERVICE. THIS PERSON WILL MONITOR INVENTORY AND WILL MAINTAIN A CLEAN AND ORGANIZED DISPENSARY. THIS ROLE MAY REQUIRE TRAVEL OCCASIONALLY FOR SITE REVIEWS, TRAINING, AND EDUCATION. IT IS THE RESPONSIBILITY OF THE DISPENSING TECHNICIAN TO COMPLETE ALL TRAINING AND EDUCATION REQUIRED TO MAINTAIN THEIR STATE LICENSE AND PTCB NATIONAL CERTIFICATION.

Requirements

Nevada State Pharmaceutical Technician License required
High school diploma/GED
1+ years’ experience in a pharmacy or related healthcare role
1+ years’ experience in customer service

Nice To Haves

Pharmacy Technician Certification Board Certification (PTCB) preferred, if not certified upon hire, must take and pass exam within 12 months of hire.
Bilingual fluency in English and Spanish
Knowledge of pharmacy workflow, pharmacy software and EHR
Knowledge of pharmacy law and 340B regulations; ability to provide education on the 340B program for providers and medical assistance and optimize compliance
Skill in operating various types of office equipment, such as, calculator, printer/copier/fax, postage machine, and telephone system
Skill in operating PC utilizing word processing, spreadsheets, databases, email
Ability to maintain confidentiality of patient information and comply with HIPAA
Ability to read prescriptions and drug labels, including fine print
Ability to calculate figures and amounts such as sliding fees, discounts, proportions and percentages
Ability to exercise good judgement in appraising situations and making decisions
Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, gender, etc.
Ability to work all shifts, including evenings and weekends, and work up to 40 hours per week
Ability to travel occasionally to visit remote sites and to attend off-site training and education.

Responsibilities

Responsible for maintaining compliance with Federal and State dispensary regulations (i.e., 340B, DEA, CMS) and NVHC Policies and Procedures.
Prepares prescription orders for the dispensing provider to dispense by reading prescriptions, typing labels, calculating quantities, and determining prescription and drug expiration dates.
Maintains a dispensary inventory by checking pharmaceutical stock levels and current orders and anticipating demand, ordering sufficient amounts to meet demand, verifying receipt of stock, removing outdated drugs, and returning excess stock.
Monitors the price of stock to ensure the pharmacy receives the best price available, returns stock due to higher prices when needed, maintains/updates drug cost in pharmacy software.
Replenishes drugs in an automated pharmacy dispensing system, if applicable.
Perform inventory audits and maintain the security of drug inventory and dispensary records.
Ensure the dispensary remains clean and organized.
Ensures dispensary compliance with patient confidentiality and HIPAA.
Monitors refrigerator and room temperatures and understands vaccine and drug management procedures
Deliver quality customer service to patients, responding to inquiries, questions or requests, and referring them to the pharmacist for medical information