Dispenser Service Technician & Sales

Carboline•Cleveland, OH

1d•$75,000 - $80,000

About The Position

The combined role of Dispenser Service Technician (DST) & Sales Representative offers a unique opportunity to blend technical expertise with dynamic sales responsibilities. This individual will play a crucial role in installing, maintaining, and supporting Euclid Chemical's concrete admixture dispensing equipment while actively driving sales growth within their assigned territory. Success in this position requires a proactive approach to customer service, technical problem-solving, and sales execution. The ideal candidate will have the skill set to deliver exceptional service, establish positive customer relationships, and achieve sales targets by promoting Euclid Chemical’s wide range of products and services.

Requirements

Travel: Up to 50% travel, including overnight stays within assigned territories.
Flexibility: Availability for early mornings, evenings, weekends, and emergency service calls.
Technical Proficiency in areas like plumbing, electrical systems, fabrication, and mathematical problem-solving.
Strong sales acumen with the ability to analyze customer needs and propose tailored solutions that drive sales.
Self-Motivated and capable of working independently or with cross-functional teams.
Excellent organizational and time management abilities to balance technical and sales tasks effectively.
Professional demeanor, with the ability to build long-term customer relationships and foster trust.
A commitment to adhering to Euclid Chemical and customer safety protocols.
High School Diploma
3+ years proven work experience in outside sales.
Excellent knowledge of MS Office
Familiarity with CRM practices
Ability to build productive professional relationships

Nice To Haves

Bachelor’s degree
Additional Professional Development Credits/Certifications in Industry advantageous.

Responsibilities

Install, maintain, and repair dispenser equipment at customer facilities to ensure seamless functionality.
Conduct plant evaluations to assess dispenser equipment needs, including electrical conduit, hose lengths, and dispenser placement.
Perform regular equipment maintenance, address breakdowns promptly, and maintain a stock of necessary parts for repairs.
Retrieve unused field equipment and refurbish reusable items.
Handle administrative tasks, including expense reports, DOT certifications, daily updates, and compliance documentation.
Transport materials safely as required, including admixtures, fibers, and other products for testing or delivery.
Assist in state inspections and ensure compliance with safety protocols.
Conduct preventative maintenance and provide hands-on assistance with field services, such as air checks and troubleshooting issues with dispensing systems.
Actively seek out and engage new and existing customer prospects, including construction distributors, contractors, specifiers, and property owners.
Present, promote, and sell Euclid Chemical products and services to a diverse customer base.
Conduct cost-benefit and needs analysis to tailor solutions for existing and potential customers.
Develop and maintain positive relationships with customers, ensuring satisfaction and loyalty.
Resolve customer issues quickly and collaboratively by working with internal teams, such as Customer Service, to enhance the client experience.
Meet and exceed agreed-upon sales goals within designated timeframes.
Analyze territory and market potential, tracking progress through sales reports and following up on customer leads.
Provide management with regular updates on customer needs, competitive activity, and market gaps to identify potential opportunities for growth.
Stay updated on industry trends, best practices, and promotional strategies to provide customers with current and value-driven solutions.