Dispensary Supervisor

Dutchess Cannabis•Framingham, MA

19h•Onsite

About The Position

Dutchess Cannabis, formerly Union Twist, is seeking Dispensary Supervisors in Framingham, MA. The company aims to build a world-class team that reflects the diversity of the City and will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills. The ideal candidate is personable, adaptable in a fast-paced, high-volume atmosphere, possesses a team player mentality or leadership abilities, and is looking to advance their retail career with a company that values employees and the community. The Dispensary Supervisor assists with the day-to-day operations of the retail store, providing support for the management team. This role is responsible for maintaining best-in-class customer service, ensuring compliance with all applicable regulations and company standards, and setting the standard for performance while keeping associates motivated. The position requires excellent leadership qualities and an understanding of dispensary inventory and products. Dutchess focuses on being consumer-centric, providing exceptional service and premium quality products, fostering a valued customer community, expanding retail locations, and pioneering innovation in the cannabis experience.

Requirements

Cannabis experience required
Must be at least 21 years of age
Strong retail math skills required
High school diploma or general education degree (GED)
2+ year in a supervisory or management role in a retail setting, specifically with POS business operations
Exceptional customer service skills
Knowledge of basic computer skills
Positive attitude, team player and strong work ethic
Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
Must have excellent organization and time management skills
Must be focused, pay close attention to detail
Must be able to internalize training and follow instructions
Must be able to communicate clearly and effectively

Responsibilities

Provide best-in-class customer service to customers
Follow and uphold established policies for sales and customer service to ensure customer satisfaction
Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team
Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager
Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
Complete and appropriately delegate tasks assigned during scheduled shift, including: Correct cash handling, Accurate use and maintenance of the Point of Sale (POS) system, Accurate and timely data entry in both the POS system and inventory tracking system, Assistance in verifying order deliveries for accuracy, Ensure adherence with security measures and safety compliance, Maintenance of an organized and clean store, Management of visitor log, End-of-day daily update emails, Ensure accuracy with the vault
Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
Daily activities, maintenance, and data collection for any reported issues and/or complaints
Open and closing procedures
Assist with the onboarding and training of new staff in partnership with the management team