Dispensary Shift Lead, MA

Ethos Cannabis•Fitchburg, MA

19d•$22 - $24

About The Position

Shift Lead of Dispensary Massachusetts Website: www.ethoscannabis.com Company Overview Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Ohio, and is pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania . Position Summary/Objective The Shift Lead of the Dispensary is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service and supervising a team of dispensary employees for the Company's cannabis dispensary location. T his position will involve supporting the General Manager and/or Assistant Manager with all aspects of dispensary operations, including coaching and developing the retail store team. The Shift Lead will serve as a Manager - on - Duty , with the ability to complete all dispensary functions, as directed and authorized by the General Manager. The Shift Lead will assist in operat ing the store in absence of the General Manager. We are seeking a passionate, driven, detailed-oriented and collaborative Shift Lead to assist with leadership, direction, and support of the daily operations of the dispensary, including handling the needs of all customers and developing a team of Product Associates who are enthusiastic about delivering a best-in-class, innovative cannabis retail experience that is compliant with state and local rules and regulations. The ideal candidate has the ability to adapt to our business model and has demonstrated leadership experience, as he or she will be given significant responsibility within our dispensary. Previous cannabis retail experience is preferred.

Requirements

Minimum of a High school diploma or equivalent; bachelor's degree preferred
1-2 years retail management experience required
Thorough understanding of state and local cannabis laws and regulations, and how they apply to the operations of the Company is preferred
Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs
Experience in inventory management and reconciliation
Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Exceptional team building, communication and people skills
Ability to work in a fast-paced, changing, and challenging environment while demonstrating excellent oral and written communication skills is
Strong attention to detail, organization skills, and time management abilities
High level of integrity and a strong work ethic
Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives
Exceptional cash management skills
Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more
Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Extended time sitting, walking, bending, and reaching is possible
Ability to lift and carry up to 2 0 pounds for a distance of 50 feet
Must pass stringent background test requirements of state you will be working in. Age requirements; MA 21, OH 21 and PA 18.
Possess valid driver's license or state ID card; authorized to work in the U.S
Extended time sitting, walking, bending, and reaching is possible
Must be 21 or older.

Nice To Haves

Previous experience in a cannabis retail environment preferred

Responsibilities

Provide an excellent customer experience while assisting in the sale of cannabis products
Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
Assist patients with choosing the right products according to their ailments
Ensure orders are fulfilled efficiently with 100% accuracy at all times
Operate cash register, computer-based POS system, and cash drawer . Ensure accuracy in cash handling at POS and assume progressive cash management duties as guided and directed by General Manager.
Adhere to company S tandard O perating P rocedure s
Understand and assist the General Manager with weekly and monthly sales information
Maintain a friendly, courteous and professional demeanor at all times
Coach and support other team members , including P roduct Associates
Ensure that the store is clean, safe , and presentable for clients
Work with other management team members to motivate retail staff, coordinate training , and provide feedback to ensure Company has the best staff in the industry
Oversee orders and deliveries to ensure accurate order information and timeliness of deliveries
Assist the dispensary management team with employee schedules and managing employee work hours and vacation requests ; m ay be asked to cover emergency scheduling situations such as an absent P roduct Associate's shift
Assist with training of all new employees as well as the re-training of existing employees when needed
Motivate and work together with General Manager /Assistant Manager and employees to meet and exceed sales goals
Help ensure that inventory is adequate and help properly manage inventory by becoming well versed in the use of the Pennsylvania seed-to-sale inventory tracking system and electronic verification system
Promote a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures
Support the General Manager by monitoring the activities of the store employees to maximize efficiency and minimize errors
Strive to become familiar and proficient at all other tasks and duties of the General Manager.
Assist General Manager with regular and random inventory counts of cannabis, ancillary products, and dispensing supplies
Supervise P roduct Associates during General Manager's absence or when directed
Complete other duties as assigned by General Manager
Assist in ensuring that physical environment is safe, sanitary, and that all equipment/technology is in good working order
Lead initiatives, store strategies, and specific projects at the store level that may be assigned by General Manager.
Report directly to the General Manager of Dispensary
Additional duties as assigned

Benefits

Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Ethos is dedicated to creating and equal opportunity workplace and encourages women, minorities, persons with disabilities, and individuals with past drug convictions to apply.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.

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