Dispensary Senior Supervisor - Batavia

Dutchess Cannabis•Batavia, IL

About The Position

Dutchess Cannabis in Batavia, IL is looking to hire a Dispensary Senior Supervisor! Preference is given to internal employees for advancement opportunities! Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills. Are you someone who is personable, adapt in a fast-paced high-volume atmosphere, has a team player mentality or leadership abilities? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on! We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full-Time staff, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY! JOB SUMMARY The Senior Supervisor will support the General Manager in the execution of retail store operations while gaining skills and experience required for advancement to store management roles. This position will act as the onsite store manager in the absence of the General Manager. In addition to their responsibilities within the store, the Senior Supervisor will work with cross functional partners to develop a broader understanding of the organization.

Requirements

Must be at least 21 years of age
High school diploma or general education degree (GED)
2+ years experience in a supervisory or management role in a retail setting, specifically with POS business operation
Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook and PowerPoint
Strong retail math skills required
Exceptional customer service skills
Positive attitude, team player and strong work ethic
Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
Must have excellent organization and time management skills
Must be focused, pay close attention to detail
Must be able to internalize training and follow instructions
Must be able to communicate clearly and effectively
Must have flexibility to work nights and weekends

Responsibilities

Follow and uphold established policies for sales and customer service to ensure customer satisfaction
Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
Complete and appropriately delegate tasks assigned during scheduled shift, including: Correct cash handling
Accurate use and maintenance of the Point of Sale (POS) system
Accurate and timely data entry in both the POS system and inventory tracking system
Assistance in verifying order deliveries for accuracy
Ensure adherence with security measures and safety compliance
Maintenance of an organized and clean store
Management of visitor log
End-of-day daily update emails
Ensure accuracy with the vault
Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
Daily activities, maintenance, and data collection for any reported issues and/or complaints
Open and closing procedures
Assist with the onboarding and training of new staff in partnership with the management team
Partner with GM, and support partners in recruiting, onboarding, training and development of dispensary staff
Provide coaching and mentorship to develop staff's professional growth
Enforce accountability to Dutchess's policies and procedures through coaching and disciplinary measures
Prioritize and uphold operational compliance per regulatory standards and company policies
Impact business results by driving KPIs
Develop effective P&L management skills
Ensure clear communication to teams by leading daily communication to staff
Collaborate with cross functional partners to execute company initiatives in store
Influence process improvements and support implementation of process changes
Foster positive and productive relationships with cross functional partners
Execute and maintain physical and digital merchandising standards
Establish, communicate, and monitor best-in-class customer service standards across all channels
Drive the continuous improvement of the store and staff
Monitor and maintain inventory and communicate inventory action items to the GM