Dispensary Sales Associate

Part-time,Full-time - Entry Level

White Plains, NY

Health and Personal Care Retailers

About the position

Etain Health is seeking a passionate and driven Dispensary Sales Associate for its Westchester location. This part-time role involves delivery, reception, and dispensing duties in a medical and adult recreational cannabis environment. The associate will provide quality customer service, maintain compliance with cannabis regulations, and assist the pharmacist with dispensary operations, all while ensuring a patient-first mentality.

Responsibilities

• Maintain a positive work environment and a high level of customer service
• Maintain a safe, clean, and organized work environment
• Conduct oneself with integrity and in a professional manner
• Organize customer records, schedules, and appointments
• Greet and direct incoming patients
• Maintain patient confidentiality
• Accurately enter data into customer records system
• Affix patient safety labels with full compliance with state and company policy
• Provide compassionate care to patients, caregivers, and family members regarding the use of medical marijuana products
• Alert pharmacist on staff to product and supply shortages
• Attend and actively participate in meetings designed to facilitate dispensary functions or to resolve workplace challenges
• Maintain compliance with the regulations set forth by the Department of Health and Etain Management
• Participate in seminars and conferences related to work duties
• Maintain a high level of communication while working with other employees, counseling patients, and management
• Organizational skills related to managing customers, tracking inventory, and anticipating dispensary needs
• Drive to seek out additional education both in the field of medical marijuana and workplace protocols
• Maintenance of a highly professional and discrete demeanor that assures patients of the company's respect for their privacy and medical needs
• Document and communicate actions, irregularities, and needs to management
• Answer phone calls in a professional manner
• Make approximately 100 courtesy calls a month
• Capable of working days, evenings, and weekends
• Follow instructions/procedures without deviation
• Delivery of medications
• Data entry and technical duties
• Driving a company-provided delivery vehicle to deliver medications to customers
• Navigating the surrounding areas in a company-provided delivery vehicle
• Maintaining a tight schedule and ensuring proper logistics for on-time delivery
• Conducting oneself with integrity when handling controlled medications

Requirements

• High School Diploma
• Experience in customer service and receptionist capacities a plus
• Must be computer literate and capable of accurate data entry
• Must be 21 years of age or older
• Must hold valid authorization to work in the U.S.
• Valid driver's license and in good standing
• Ability to lift 30 pounds
• Able to stand and walk for up to 8 hours daily

Benefits

• Company car