Dispensary PRO Lead

Standard Wellness Company•Kansas City, MO

3d•$18

About The Position

The Forest's mission is to improve quality of life through safe and easy access to cannabis by providing consistent, high-quality product through innovation, vertical integration and aggressive regulatory reform. We aim to create a new standard in the medical cannabis industry for quality, care, innovation, and education while still maintaining a focus and conscious understanding of how our decisions within the role effect the social and environmental impact in our community and for our patients. We're committed to a research-driven, patient-centric approach in all that we do, and we will work to have a lasting positive impact in our community. Our Core Values include: One Team - We're all in this together Growth - Pride in growing our teams, footprint, patient base and ourselves Empathy - Compassion for our people and patients leads to success Accountability - Do what we say we will do and stand behind our actions Position Summary: The Dispensary PRO Lead will supervise Dispensary PRO staff in the daily operations of the dispensary and are responsible for guiding patients through the process of selecting the appropriate medicine for their needs and by providing education of medical cannabis products. The Dispensary PRO Lead is responsible for one-on-one interaction with patients from the time they walk in the store to the time they leave with their purchase and will provide excellent customer service while making the patient feel empowered and confident in their decision.

Requirements

Must be at least 21 years of age
Must have a high school diploma, or the equivalent
Must be able to pass all background check requirements and obtain licensing as set forth by the Department of Health and Senior Services
Must be able to perform the essential functions of the job with or without an accommodation
Must be able to read, write, speak, and understand the English language
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of principles and methods for showing, promoting, and selling products or services and sales control systems
Excellent verbal and written communication skills; active listening skills
Excellent customer service skills with the ability to maintain composure during stressful situations
Ability to maintain a positive and enthusiastic attitude
Must have good computer skills with the ability to learn new software and programs quickly
Must have an eye for details

Nice To Haves

Retail or hospitality experience, preferred

Responsibilities

In the absence of the GM or AGM, will be the primary person responsible for all activities in the dispensary
Is responsible for accurate transaction reporting to Metrc
Register patients/caregivers into the system using their patient ID card and photo identification used to obtain the card, verify the recommendation and status of the patient ID card with Metrc registry; confirm all required profile fields are complete; check guest into the POS system
Using Metrc, verify MME supply available when checking patient or caregiver in, when recommending a medication to avoid over administering medication, and at check out to make sure they are not being oversold
Adhere to any doctors' notes in the system for dosing, medication type, and administration of medication
Provide education to patients on product types, uses, and dosage to ensure maximum benefit for their qualifying condition and symptoms
Confirm medication pulled matches the medication entered into the POS by checking product labels against the patients' cart
Make certain all labeling requirements are completed at check out
Assist patients in person and by phone with inquiries and concerns
Adheres to and educates patients on Missouri laws and regulations as it relates to the Department of Health and Senior Services guidelines including methods of consumption and administration
Assist in daily inventory of cannabis and non-cannabis inventory
Responsible for communicating any activity or observations that are out of the ordinary.
Ensure compliance with applicable state and local laws through all stages of the sale of medical cannabis
Provide support to the General Manager, as requested, to ensure daily operations of the dispensary run smoothly, properly, and in compliance with applicable laws and regulations
Maintain patient confidentiality in accordance with HIPAA
Other duties as assigned by your supervisor