Dispensary General Manager

C3 Industries•Buchanan, MI

35d

About The Position

The Store Manager is responsible for driving sales performance by leading a high-performing team, delivering exceptional customer experience, and executing strategic sales initiatives. This role involves overseeing daily store operations, managing inventory to support sales goals, coaching employees to maximize productivity, and consistently identifying opportunities to increase revenue and customer loyalty.

Requirements

Bachelor’s degree and 3-5 years retail management experience preferred, or equivalent.
Comprehensive knowledge of retail operations, merchandising, and sales.
Proficient in Microsoft Office applications, POS systems; experience with METRC or BioTrack preferred.
Demonstrated track record of driving retail sales through effective team leadership, and personalized customer engagement, consistently exceeding sales targets and fostering a loyal customer base.
Proven ability to motivate and influence others through personal actions and examples.
Ability to drive proven improvements across all areas managed.
Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity.
Ability to build and lead a best-in-class retail team.
Strong results-orientation and commitment to quality, performance, and deliverables.
Effective multi-tasker with demonstrated ability to prioritize.
Ability to demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner.
Willingness to work nights, weekends, and some holidays.
Must be at least 21 years of age and able to pass a background check.
Must be able to obtain and maintain required state licenses based on work location.

Responsibilities

Lead and manage all aspects of store performance with a strong focus on sales growth, operational efficiency, and profitability, while delivering a best-in-class customer service experience that drives repeat business and brand loyalty.
Monitor and analyze KPIs with reports and data related to sales, customer satisfaction, and product inventory, ensuring targets are met on a weekly, monthly, and annual basis to drive growth and operational success.
Responsibilities in networking with local organizations and community leaders, with the potential to participate in relevant community initiatives as approved by upper management.
Ensure employee training in POS systems, Customer Loyalty Programs, new brands/products, METRC/BioTrack, shrink & safety protocol, and cash handling.
Stay informed on evolving consumer preferences, market trends, and regulatory changes within the cannabis industry to tailor product offerings, address customer challenges, and optimize sales strategies for customer satisfaction and revenue growth.
Monitor and maintain inventory levels, assist with product intakes, and communicate discrepancies to compliance and upper management.
Run internal store meetings, provide feedback on employee development, sales opportunities, and organizational improvements.
Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance.
Develop store’s schedule to ensure proper sales floor coverage during peak selling hours.
Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy.
Collaborate with HR to interview, hire and onboard new employees and monitor employee development and goals.
Collaborate with HR to conduct performance reviews, issue disciplinary actions, and manage terminations in accordance with company policies, ensuring a fair and compliant approach to employee relations and performance management.
Ensure implementation and adherence to all local and state laws and inspection requirements.
Responsible for opening and closing the store, including securing the premises, preparing registers, and conducting end-of-day reports.
Remain readily available to support business needs, including adjusting schedules, filling in during staff shortages, and stepping in when unexpected situations arise to ensure smooth operations.