Dispensary Fulfillment Supervisor

DCM Inc•Hagerstown, MD

49d•Onsite

About The Position

Our Fulfillment Supervisor will play a key role in maintaining accurate stock levels and supporting overall inventory control within the dispensary. This individual will lead, by example, train, and coach all Dispensary Fulfilment Associates, and lead the team to achieve compliance and operational excellence within the inventory department. This individual will have opening and closing responsibilities and assist with inventory audits, investigations, and reconciliations. The Fulfillment Supervisor will monitor product quality, check expiration dates, and help maintain smooth inventory flow. Additionally, this role includes performing regular inventory counts, supporting inventory management systems, and working with the team to streamline picking and storage processes.

Requirements

For legal reasons, all employees need to be at least 21 years of age.
You will be asked to pass a Federal and State criminal history background check.
We ask that you have at least a high school diploma/GED.
We ask that you have a minimum of one (1) year of managerial experience.
We ask that you have a minimum of two (2) years of fulfillment/inventory experience.

Nice To Haves

We prefer that you have a minimum of one (1) year of METRC experience.
We prefer that you have a minimum of one (1) year of point of sale (POS) experience.
A passion for the cannabis culture.
Comprehensive knowledge of inventory management.
Strong attention to detail.
Excellent verbal and written communications skills.
Desire and ability to work as a member of a team.
Creative quick thinking to serve as a problem solver with a positive outlook.
Ability to foster collaboration, be a team player, though also independent and self-motivated.
Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
Comply with all HR policies including confidentiality and non-disclosure.
Maintain open communication with the management team and other co-workers.
Strong work ethic, integrity, and desire to be accountable, transparent and proactive.
Ability to work at a fast pace in a high production environment!

Responsibilities

Lead and support the fulfillment team to ensure overall compliance and efficiency with inventory flow and operations.
Assist with receiving, storing, and organizing cannabis products and supplies accurately and efficiently.
Assist in tracking inventory levels and report stock shortages or overstock to the Inventory Manager.
Leading the picking and pulling of products for orders, ensuring timely and accurate selection.
Perform inventory counts and update stock records to maintain accuracy.
Assist with maintaining product quality standards, including checking expiration dates and handling storage requirements.
Collaborate with other team members to support overall inventory flow and efficient operations.
Train, coach, and lead the fulfillment team in all fulfillment functions, "Runner", "Picker", "Scanner" and "Teams Comms".
Assist in preparing inventory reports and maintaining accurate records in inventory management systems.
Help resolve minor inventory discrepancies and escalate issues as needed to the Inventory Manager.
Comply with dispensary policies, including local and state regulations and security protocols.
Contribute to maintaining a clean and organized storage area to optimize space and accessibility.
Assist and manage routine inventory audits to support overall compliance and accuracy.
Stay updated on product types and basic industry knowledge to support informed inventory management.
Backfill vault roles due to employee call outs.
Mastery to perform all functions within the seed to sale tracking systems.
Foster a culture of professionalism, guiding teams to achieve optimal results.
Promote a culture of teamwork and inclusion while providing support and guidance to the team and providing feedback to management.
Collaborate effectively with the Human Resources Department and appropriate partners to implement and manage the company's policies and procedures.
Retain and develop top performers by understanding individual's motivations and providing actionable feedback.
Train, coach, and lead the team in all dispensary retail associate functions, sales goals, and KPIs.
Addresses low performance quickly, compassionately, and in alignment with company policies.
All other duties as necessary.