Dispensary Associate - Full Time

Trulieve•Punta Gorda, FL

1d•Onsite

About The Position

The Dispensary Associate is responsible for guiding customers on their journey into cannabis by educating them on the benefits and potential side effects. This role requires knowledge to discuss various products and their effects while providing excellent customer service. The primary function is to facilitate customer purchases according to State regulations, ensuring an exceptional customer experience. Trulieve aims to provide patients with relief through trusted products, hand-grown in an environment designed to reduce unwanted chemicals and pests. Products are developed to alleviate symptoms associated with serious medical conditions such as cancer, including seizures, severe muscle spasms, pain, nausea, and loss of appetite. The staff is specially trained to work with physicians to provide appropriate products and dosages for compassionate patient care.

Requirements

High-school diploma or equivalent and experience in the field or in a similar field.
Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
Must have prior cash handling experience.
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
Must be able to work effectively without supervision and in a team environment.
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
Able to understand and follow written/oral instructions.
Ability to interact with customers and team members respectfully and politely.
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
Must possess the mental and physical capacities necessary to perform the job duties.
Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
Must be able to pass a comprehensive background record check.
Must be able to move intermittently throughout the workday.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

Nice To Haves

Prior experience, preferably in retail and/or customer service area is a plus.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Provide empathy and compassion to patients.
Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist Managers and Shift Supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve Policies and Procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with any product or device issues.
Work with leadership and management to find solutions to customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform any other task(s) as assigned by Management.
Possess a valid driver’s license and clear driving record to fulfill delivery driver role (as needed).
Follow all Trulieve Policies and Procedures as delivery associate (as needed).
Assist with processing all online orders, including deliveries, in a 2-hour timeframe (as needed).