Dispensary Associate

Queen City Cannabis•Norwood, OH

About The Position

Summary of the Role: The Dispensary Associate is responsible for providing exceptional patient customer service, educating customers on medical marijuana products, and ensuring accurate and compliant sales transactions. This role supports daily dispensary operations while maintaining a clean, secure environment. Reporting to the Assistant General Manager and General Manager, the associate plays a key role in delivering a professional, efficient, and regulation-compliant dispensary experience.

Requirements

Flexible schedule availability including nights, weekends and holidays
Must be at least 21 years of age
Ability to pass state and federal criminal background checks
Basic math skills and comfort handling cash and transactions
Proficiency with technology and ability to learn new systems quickly
High School Diploma or GED required.
Ability to lift, push, and pull 50 pounds
Ability to sit, squat, bend, and kneel repetitively throughout a workday
Ability to stand for extended periods of time
Extended computer usage
Comfortable being under constant video surveillance
Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

Responsibilities

Greet and register patients, caregivers, and visitors, ensuring that only authorized individuals are permitted entry into the facility.
Utilize the state-mandated tracking system to log patient visits, verify purchase limits, and prevent diversion.
Maintain an organized, professional, and clutter-free check-in area and lobby.
Communicate patient movement and status to team members through internal communication systems.
Process patient transactions accurately while adhering to all cash-handling procedures and documentation requirements.
Review orders with patients to ensure accuracy and regulatory compliance using the state-mandated point-of-sale system.
Accurately fulfill orders placed through the online ordering platform and ensure all products are properly scanned into the state tracking system.
Respond to patient phone inquiries regarding product availability, order status, and order modifications.
Maintain an organized, compliant, and secure fulfillment area.
Answer incoming calls and assist patients with order placement, general inquiries, and education.
Maintain comprehensive knowledge of medical marijuana products to provide guidance on methods of use and product effectiveness.
Support patient wayfinding by directing individuals to the Pharmacist, order pick-up areas, payment stations, and other designated areas.
Provide education on available products and accessories as appropriate.
Monitor surveillance systems and the facility for unlawful, suspicious, or unsafe activity.
Conduct regular inspections of the premises to promote a safe and secure environment.
Support the cleanliness and organization of the facility in accordance with company policies and regulatory standards.
Perform additional duties as assigned to support efficient, compliant, and patient-focused operations.