Dispensary Associate-PT (River North)

Ascend Wellness Holdings•Chicago, IL

1d•Onsite

About The Position

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment. Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

Requirements

Must be at least 21 years of age
High school diploma or general education degree (GED)
Exceptional customer service skills
Knowledge of basic computer skills
Positive attitude, team player and strong work ethic
Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
Must have excellent organization and time management skills
Must be focused, pay close attention to detail
Must be able to internalize training and follow instructions
Must be able to communicate clearly and effectively

Nice To Haves

Retail experience preferred
cannabis retail experience a plus
Cannabis point of sale (POS) software a plus

Responsibilities

Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store
Guide customers through sales transactions while offering advice and knowledge as needed or requested
Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure
Continuously develop product knowledge to offer customers the most up-to-date information and advice
Respond to customer inquiries in store, online, and over the phone
Accurately use and maintain the point of sale (POS) system in person and over the phone
Accurate cash handling, customer cart management, and ringing of customer transactions
Accurate and timely data entry of customer
Strive to achieve team and individual performance goals
Verify proper paperwork, documentation, and required identification for customers
Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership
Report any observed inconsistencies or hazards to Store Leadership
Maintain a clean, organized, safe and inviting store environment
Complete store opening and closing checklists