Dispensary Associate

Parea BioSciences•Williamsport, PA

About The Position

Hives’ vision is to cultivate, produce and dispense quality medical marijuana products for Pennsylvania patients who suffer from qualifying medical conditions and diseases. We are privileged to serve Pennsylvania patients at two locations. Hive is deeply invested in the region’s wellbeing and development. Hives' views Pennsylvania’s medical marijuana program as an opportunity to help patients suffering from serious medical conditions, support intervention efforts to address the region’s opioid crisis, provide career training and lucrative opportunities for local residents in the medical marijuana industry. We recognize that people define and achieve wellness in different ways across a wide spectrum, and serve all patients with open mindedness, kindness, and a desire to learn. Summary: The Dispensary Associate is responsible for providing exceptional service to patients, advising on medical marijuana products, offering education, and supporting sales operations at the dispensary. This position is classified as non-exempt and reports to the Assistant General Manager and General Manager.

Requirements

Must demonstrate empathy and a passion for serving patients in need.
Excellent communication skills required.
Must be able to thrive in a teamwork environment.
Must be 18 years of age or older.
Must be able to pass state and federal criminal background checks.
Must be able to successfully complete a 2-hour online instructional course.
Basic math skills required.
Must demonstrate a proficiency for technology.
Willing to work a flexible schedule including nights/weekends.
Ability to work up to 10 hours a day and rotating shifts
Flexible schedule availability including nights, weekends and holidays
Ability to lift, push, and pull 35 pounds
Ability to sit, squat, bend, and kneel repetitively throughout a workday
Ability to stand for extended periods of time
Extended computer usage
Comfortable being under constant video surveillance.

Nice To Haves

Customer service and/or healthcare office experience a plus.

Responsibilities

Trained in all core competencies including Patient Intake, Patient Advisor, Fulfillment, Fast Track, Patient Service, Sales floor and Surveillance.
Patient Intake - Manages the registration and flow of visitors to the dispensary by greeting patients, caregivers and visitors to ensure only approved persons gain access to the facility. Register patients and caregivers into the state mandated electronic tracking system.
Prevent diversion of medical marijuana by ensuring that purchased amounts do not exceed patients’ recommended limits. Ensure PA area and sales floor remain organized and free of clutter. Assist new patients with required paperwork, use the internal communication system to communicate new patient movement throughout dispensary to Pharmacy, security and other team members. Monitor all visitor activity to ensure visitors follow DOH mandated SOP’s and use internal communication system to communicate visitor movement throughout dispensary to security and other team members. Ensure check-in area and lobby remain organized and free of clutter.
Patient Advisor - Complete sales transactions with patients and caregivers and follow all cash management policies and ensure all required paperwork is completed properly. Maintain a compliant sales environment through use of the state mandated point-of-sale software, ensuring filled order matches order placed on menu order platform by reviewing each product with patient.
Fast Track and Fulfillment – Complete and fill all orders placed within menu ordering platform and scan into state mandated point-of-sale software to ensure both accuracy of each order as well as dispensary inventory. Answer phone calls from patients regarding product information, order placement/changes/cancellations etc. Ensure fulfillment area remains organized and free of clutter.
Patient Service – answer all incoming phone calls, maintain a detailed knowledge of all medical marijuana products in order to educate and advise patients and caregivers on types, methods and effectiveness of medical marijuana products. Assist patients in placing orders via menu ordering platform.
Sales floor – assist patients in way finding throughout the dispensary, including connecting patients with onsite Pharmacist team, location of order pick-up, ATM, canpay options, educate patients on product and accessories options.
Surveillance - Monitor computer-based surveillance systems. Watch for any unlawful or unsafe activity, keep an eye on surveillance feeds and inspect the grounds for possible hazards
Housekeeping - assist with general housekeeping throughout the facility to ensure a clean work environment
Other related duties as assigned.