Dispensary Associate - Full Time

Trulieve • Zephyrhills, FL

124d • $14 • Onsite

About The Position

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

Requirements

• High-school diploma or equivalent and experience in the field or in a similar field
• Must be at least 21 years of age
• Prior experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
• Must be able to work effectively without supervision and in a team environment
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff
• Ability to uphold a strict level of confidentiality and discretion
• Able to understand and follow written/oral instructions
• Must possess the mental and physical capacities necessary to perform the job duties
• Must possess a valid driver's license and a clear driving record to fulfill the Delivery Driver role
• Must be able to pass a comprehensive background record check

Nice To Haves

• Experience in the cannabis industry
• Knowledge of cannabis products and their effects

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
• Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the LOD/Reception to enhance the customer experience
• Assist customers with any product or device issues
• Work with leadership and management to find solutions to customer issues
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift
• Verify products on the manifests match the products in each delivery before leaving the facility
• Communicate clearly to the customer, deliver product on time and safely
• Maintain records for each delivery in accordance with state and federal law, as well as company policy
• Process orders in the POS system and complete dispensation during each delivery
• Keep cash and products securely locked in the green bins stored in the trunk of the vehicle
• Inspect and maintain the delivery vehicles and all related equipment
• Relay customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever it is presented
• Monitor and evaluate safe work practices and maintain a safe work environment
• Represent and uphold TruValues while facilitating in store-to-store transfers, patient deliveries, and service requests
• Follow Waitly guidelines and TruService Plan
• Interact with customers waiting in lobby
• Charge iPads at the end of the shift
• Clear the wait list of any left-over customer names at the end of the shift
• Confirm the Waitly notification texts are accurate
• Assist with cleanliness of the lobby and showroom
• Assist with processing all online orders, including deliveries, within a 2-hour timeframe

Benefits

• Comprehensive benefits package including paid time off
• Flexible hours depending on store needs
• Equal Opportunity Employer
• Supports a Drug Free Workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED