Dispensary Associate-FT (Mister Jones)

Ascend Wellness Holdings • Little Falls, NJ

341d

About The Position

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, providing informed and accurate descriptions of our products, and operating with a high level of accuracy in a fast-paced environment. The Full Time Dispensary Associate works 30-40 hours per week and must have flexibility to work during the week and weekends. This location will be under a labor union which means wages, hours, and working conditions are subject to a collective bargaining agreement.

Requirements

• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• Retail sales, Hospitality or QSR experience preferred, cannabis retail experience a plus
• Exceptional customer service skills
• Knowledge of basic computer skills
• Cannabis point of sale (POS) software a plus
• Positive attitude, team player and strong work ethic
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time management skills
• Must be focused, pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

Responsibilities

• Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure
• Continuously develop product knowledge to offer customers the most up-to-date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

Benefits

• Flexible schedules
• 2 weeks of paid time off (PTO) for Full-Time staff
• Generous employee discount
• Swag

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Crop Production
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees