Dispensary Agent

Culture Cannabis Club • Akron, OH

410d • $33,280 - $35,360

About The Position

The Dispensary Agent at Culture Cannabis Club is responsible for delivering exceptional customer service while ensuring compliance and operational integrity within the dispensary. This role involves guiding customers through sales transactions, maintaining an organized store environment, and continuously developing product knowledge to assist customers effectively.

Requirements

• Knowledgeable of cannabis basics including products, strains, and consumption methods
• Retail sales or customer service experience of 1-3 years, preferably in the cannabis industry
• Ability and willingness to work flexible hours including evenings, weekends, and holidays
• High School diploma or General Education Development (GED) required
• Minimum 21 years of age
• Must possess valid driver's license or state ID
• Must pass any and all required background checks

Responsibilities

• Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
• Continuously develop product knowledge to offer customers the most up-to-date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer information
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

Benefits

• Employee discount
• Flexible schedule
• Paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED