Dispatcher

Waste Connections • Twin Falls, ID

385d • $47,840 - $47,840

About The Position

The Dispatcher at PSI Environmental Systems, a Waste Connections company, plays a crucial role in coordinating and managing the daily operations of waste collection and delivery services. This full-time position involves scheduling, dispatching, and assisting drivers while ensuring efficient communication with customers and internal teams. The Dispatcher is expected to handle a high volume of calls and data entry in a fast-paced environment, contributing to the overall effectiveness of the operations team.

Requirements

• High school diploma or equivalent is required.
• 2 years of Dispatcher experience in a transportation or logistics atmosphere preferred.
• Strong typing skills.
• Working knowledge of MS Office Suite (Excel, Word, Outlook, etc).
• Excellent organization and communication skills, both orally and written.

Responsibilities

• Assisting driver(s) when a pickup or delivery is in question before servicing.
• Scheduling and dispatching work to various employees and departments throughout the day.
• Providing route updates to the office regarding downed routes, delayed routes, and truck issues.
• Analyzing and resolving customer inquiries for missed pickups, misplaced containers, and property damage.
• Contacting customers as necessary regarding route driver needs, gate codes, placement issues, safety issues, and rescheduling if necessary.
• Maintaining dispatch notes, route note updates, and reported daily notes.
• Multitasking large amounts of data entry while maintaining high volume call volume and internal employee interaction.
• Closing and posting work orders, charging tonnage/yardage, and updating disposal logs and other tracking reports.
• Performing route sequencing and making quick decisions without managerial approval.
• Working occasional Saturdays with drivers and attending Safety & Team meetings.
• Maintaining fuel logs and RTA daily.
• Performing other tasks needed by operations or office.

Benefits

• Competitive compensation with bi-weekly pay.
• Paid time off (PTO).
• Growth opportunities with a focus on promoting from within.
• Customizable benefits including medical, dental, vision, flexible spending account, supplemental voluntary plans, wellness programs, and online discounts.
• 401K retirement plan with company match.
• Company paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED