Dispatcher

Raymond Of New Jersey-posted about 1 year ago
$47,840 - $47,840/Yr
Full-time • Entry Level
Union, NJ
Machinery Manufacturing
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The Dispatcher at Raymond of New Jersey LLC plays a crucial role in the Aftermarket Service Operations by efficiently selecting and routing service calls while ensuring high-quality customer service. This position is essential for maintaining operational flow and customer satisfaction within the company.

  • Prioritize service calls from Customers, open work orders and properly document service issues.
  • Schedule appointments for preventive maintenance work.
  • Relay accurate information to mechanics assigned to work orders.
  • Manage the whereabouts and administrative needs of mechanics in the field.
  • Document progress of each work order, manage work in process and bill work orders based on customer and job specifications.
  • Maintain professionalism and establish customer rapport, encouraging repeat business.
  • Communicate service related issues with Customer Service Representatives and Management.
  • Good oral and written communication skills.
  • Intermediate proficiency in Microsoft Excel and Outlook.
  • Ability to multitask.
  • Prior dispatch experience is a plus.
  • 1 year of dispatching experience is required.
  • 1 year of customer service experience is preferred.
  • High school diploma or equivalent (Preferred)
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
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