Dispatcher

Helios Commercial Service Partners • Crown Point, IN

66d • $20 - $30

About The Position

Dispatchers are responsible for dispatching, scheduling, and coordinating the logistics of service calls for our HVAC Service Technicians. To succeed in this role, you should be highly organized and able to perform multiple tasks for different clients and field employees simultaneously.

Requirements

• High school education or GED; Associates and/or bachelor’s degree preferred.
• Minimum 2-3 years’ dispatcher experience.
• Valid driver’s license.
• Demonstrated experience in customer service.
• Proven flexibility and dependable performance.

Responsibilities

• Dispatch work orders during business hours for assigned districts.
• Communicate job progress with Account Managers, advise them on scheduling delays.
• Coordinate proper technician assignments for quoted repairs.
• Follow up on all return status. Work with Account Manager to keep job moving.
• Work with Regional Service Manager on any unscheduled truck repairs.
• Monitor technician time on jobs in collaboration with Regional Service Manager.
• Assess entire workload and determine manpower for overtime and weekend work with Regional Service Manager.
• Issue POs to techs in assigned area.
• Schedule all approved quoted repairs within 2 business days of part delivery.

Benefits

• Competitive hourly wages
• Paid company holidays and paid time off
• Career growth opportunities, promote from within culture
• Benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees