Dispatcher

The Dispatcher position at SGS is a critical role responsible for the overall distribution of the daily inspection workload. The incumbent will monitor and schedule all inspectors at the location, providing support as needed to the Branch Manager. This position serves as a liaison between Field Supervisors, Laboratory staff, and Clients, ensuring effective communication and coordination of inspection activities. The Dispatcher will be tasked with dispatching inspection staff daily, collecting, inputting, and forwarding all necessary data, filed paperwork, and samples to the office. Regular follow-ups with inspectors for updates are essential to maintain customer satisfaction, and the Dispatcher will also update Operations Coordinators frequently regarding job status. In addition to these responsibilities, the Dispatcher will oversee the timely submission of time sheets by inspectors and ensure that daily and monthly calibration records are maintained accurately. The role also involves overseeing the purchasing and ordering of inspection supplies, such as sample bottles, caps, tags, tapes, probes, and field documents as required. The Dispatcher will support daily operations by understanding and complying with company procedures for Safety, Field Operations, and reporting, and will send daily updates to clients while reviewing field reports and organizing documents for operations. This position requires a dependable and reliable individual who can work all shifts, including extended or abnormal hours, and is on call 24/7, 365 days a year, with rotating shifts. The ability to build and lead an effective team while fostering collaboration to achieve goals is essential. Excellent interpersonal, presentation, and communication skills are required, along with the ability to work effectively under pressure and meet established deadlines for multiple projects. Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, is also necessary for this role.