Dispatcher

DOOR SERV PRO LLC • WV

87d

About The Position

“Family, Community, Integrity, and Excellence” defines who we are. We want an individual who understands the strength and the importance of high-quality service and installations, emphasizing a 5-star customer experience. Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service and Dispatcher Specialists act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This position uses critical thinking, with detail and precision, to build efficient routes for the techs in the field. The best dispatchers are also great at building relationships with the techs to make communications smooth. It's a big job, and we value feedback from our customer service team to ensure the company is operating efficiently and that homeowners are happy with our work.

Requirements

• High school diploma or equivalent
• Proven sales and customer support experience or experience
• Strong phone, active listening, and Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules and routes
• Familiarity with CRM systems and practices
• Knowledge of computers for scheduling and other dispatching duties
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Ability to multitask with different, and sometimes conflicting events happening at the same time
• Ability to relay information in a fast-paced environment
• Ability to be persuasive with customers when necessary

Responsibilities

• Go the extra mile to help homeowners and potential customers
• Manage large amounts of incoming phone calls and outbound return calls
• Use software, like our ServiceTitan CRM, to record interactions with homeowners
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines, and policies
• Routing and dispatching technicians to locations according to predetermined schedules, customer requests, or immediate needs
• Building relationships with technicians to better understand what motivates them
• Communicating with technicians and customers throughout the day via telephone, text messaging, and email
• Focus on 1-call resolution whenever possible to provide our customers with a 5-star experience

Benefits

• Opportunity for raises after completing Service Titan certification
• Paid training
• Bonuses based on performance
• PTO/ Sick time
• Paid Weekly
• Paid Holidays
• Company Phone
• Benefits Package

What This Job Offers

• Education Level: High school or GED