Dispatcher

Arizona Humane Society • Phoenix, AZ

1d • Onsite

About The Position

The Arizona Humane Society is seeking a full-time Dispatcher for their dedicated Field team at the South Mountain Campus. This role is crucial for providing excellent customer service to community members by responding to incoming telephone calls with compassion, empathy, and professionalism. Key responsibilities include dispatching animal ambulance, rescue, and investigation calls, assigning these calls to officers, and continuously monitoring their location and safety. The Dispatcher will also handle inquiries, provide necessary information to callers, and refer them to appropriate alternative agencies when required.

Requirements

• High school diploma OR GED
• Must possess excellent public relations and customer service skills
• Must be 21 years old
• Knowledge of map reading and directions
• Inability to pass driving background, or failure to pass background or drug screening may disqualify candidates
• Pre-employment background check is required

Nice To Haves

• Dispatch or call center experience preferred

Responsibilities

• Quickly and efficiently respond to incoming telephone calls in a compassionate, empathetic and professional manner
• Provide a consistent, positive and excellent experience every time
• Dispatch animal ambulance, rescue, and investigation calls
• Assign calls to officers while monitoring their location and safety
• Answer inquiries and provide information to callers
• Refer callers to appropriate alternative agencies
• Receive and log ambulance, rescue, and investigation calls from the public and other agencies
• Record and input calls into the computer system
• Provide outstanding customer service to both external and internal customers, maintaining a positive and professional attitude despite high stress and emotional calls
• Dispatch ambulance and investigation calls to officers
• Monitor officers' location and safety while on scene
• Acknowledge and respond to all two-way radio transmissions
• Answer all incoming calls promptly
• Refer direct calls not pertaining to Field Operations to the appropriate AHS department or alternative agency
• Facilitate the return of seized animals to their owners when appropriate

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees