Dispatcher

GFL Environmental Inc. • North Little Rock, AR

19h • Onsite

About The Position

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route, handle incoming service orders, direct drivers, and resolve service issues. This role involves interaction with customers, customer service, sales, and operational staff. The dispatcher will utilize GFL proprietary software for ticket entry and productivity tracking. GFL Environmental is a leading waste management company in North America, focused on providing sustainable solutions and making communities cleaner, safer, and happier. The company aims to invest in its employees, known as 'Team Green', offering opportunities for career growth and personal development.

Requirements

• High School Diploma or equivalent
• One or more years' experience in transportation, dispatch or customer service
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.

Nice To Haves

• Knowledge of industry an asset.

Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.
• Perform other job-related as assigned

Benefits

• 15 days of paid time off
• 4 medical plan options including an HSA with employer contribution & match program
• dental, and vision coverage
• 401(k) with an employer match
• Paid holidays
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees