Dispatcher

Berkeys Air Conditioning, Plumbing & Electrical • Southlake, TX

9d • Onsite

About The Position

Dispatcher
📍 Southlake, TX
🏢 Berkeys Plumbing, A/C & Electrical
Join a Top 100 Workplace in DFW!
Berkeys Plumbing, A/C & Electrical is seeking a highly organized, fast-paced Dispatcher to support our Plumbing, HVAC, and Electrical teams. If you thrive in a high-energy environment, love solving problems, and enjoy being the connection between technicians and customers — this role is for you.
Why Berkeys?
Top 100 Workplace in DFW (2023 & 2024)
Established company (serving DFW since 1975)
Growth opportunities within a stable organization
Team-focused culture
Competitive pay
Full benefits package (medical, dental, vision, 401k, PTO)
Who Thrives Here?
You’ll succeed here if you:
Love staying busy
Enjoy organizing chaos
Communicate clearly and confidently
Take ownership and move with urgency
Care about helping technicians win
If you’re ready to be the heartbeat of our service operations, apply today!

Requirements

• Experience in dispatching or high-volume scheduling preferred
• Call center or service-based industry experience is a plus
• Strong multitasking and problem-solving skills
• High attention to detail
• Ability to stay calm and focused in a fast-paced environment
• Team-oriented mindset with strong communication skills
• Flexible availability (including rotating weekends/on-call as needed)
• Reliability and strong work ethic
• Must be able to work evenings and weekends

Responsibilities

• Dispatch service technicians efficiently throughout the day
• Coordinate schedules to maximize productivity and minimize drive time
• Ensure technicians are routed quickly when jobs are completed
• Maintain consistent communication with field technicians (no idle time)
• Review calls for accuracy and proper job setup
• Monitor job boards and adjust schedules in real time
• Support call center operations and assist with customer service needs
• Work collaboratively with management and service teams
• Help set technicians up for success through detailed, accurate schedulin

Benefits

• medical
• dental
• vision
• 401k
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed