The Salvation Army USA Central Territory-posted about 11 hours ago
Full-time • Entry Level
Grand Rapids, MI
501-1,000 employees

Join our team in "Doing the Most Good" as a Dispatcher at our Adult Rehabilitation Center. We're seeking an organized and efficient Dispatcher to coordinate our pickup and delivery operations. This role is crucial in ensuring smooth logistics operations by managing pickup orders, coordinating routes, and supervising assistant dispatchers. You'll be responsible for routing pickup orders, tracking vehicles, maintaining records, and supporting our mission of serving those in need in our community.

  • Route pickup orders to appropriate Production Assistants daily
  • Track and maintain accurate records of vehicle locations and completed calls
  • Operate two-way radio equipment according to center policy and FCC regulations
  • Route same-day special donations efficiently
  • Assign vehicles and coordinate all routes
  • Supervise assistant dispatcher
  • Conduct Production Assistant meetings when necessary
  • Maintain open communication with Transportation Supervisor/Director of Operations
  • Keep supervisor informed of any vehicle problems, accidents, or other issues
  • Track and file all pickup tickets
  • Monitor and document completed calls
  • Assist phone receptionist when needed
  • Maintain accurate documentation of all operations
  • High school graduate or equivalent
  • Three to six months related experience and/or training, or equivalent combination
  • Experience with two-way radio codes and operation
  • Experience in routing and transportation procedures
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Basic computer skills in data management
  • Ability to read and write simple correspondence
  • Basic math skills including addition, subtraction, multiplication, and division
  • Ability to compute rates, ratios, and percentages
  • Regularly required to hear and talk
  • Use hands to finger or handle
  • Must regularly lift and/or move up to 10 pounds
  • Frequently lift and/or move up to 25 pounds
  • Specific vision abilities required include close vision
  • Must wear back guard when doing substantial lifting or moving
  • Comprehensive medical, dental, vision, and hearing coverage
  • Prescription drug plan
  • Voluntary life insurance
  • Competitive pension plan
  • 403(b) retirement savings plan (immediate eligibility)
  • Vacation days (accrual begins after first month, eligible after 90 days)
  • Paid sick days
  • Paid holidays (immediate eligibility)
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