Dispatcher - Sarasota

Summit Materials•Sarasota, FL

48d•Onsite

About The Position

Overview Location: Sarasota, FL The role of a Dispatcher is to ensure responsibility for compiling orders, scheduling deliveries and drivers, and providing customer service. Pay is dependent upon experience and will be discussed during the consideration process.Role & Responsibilities

Requirements

A minimum of 3 years customer service experience preferred
High School diploma or general education degree (GED) required
Prior dispatch experience, tracking and scheduling is preferred
Computer Skills: typing skills, internet navigation

Nice To Haves

Bi-Lingual (Spanish/English) will be highly looked upon

Responsibilities

Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements
Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations
Able to remain calm and decisive in a potentially high stress/fast-paced work environment
Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers
Must be familiar with our delivery areas and must be able to assist drivers in finding job sites
Must be able to determine travel time to jobs and best plant locations to service the job
Accurately and promptly input orders to customer specifications for delivery
Review and verify accurate delivery and product information on orders prior to delivery
Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office
Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days
Daily review of Driver timecards, delivery time reports and time entry/ tracking