Dispatcher - Norfolk Terminal

Gulf Winds International•Norfolk, VA

4d•Onsite

About The Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.

Requirements

Organizational skills.
Must possess professional communication & writing skills.
Must be a self-starter and willing to work with minimal supervision.
Problem Resolution Skills
Computer skills (Internet and Prism Software preferred)
Must be computer literate with MS Word, Excel and Outlook
Logistics and Intermodal experience preferred.
Perform other related duties as assigned.
High School Diploma or GED
Must be dependable and able to work independently.
Previous Transportation experience preferred.

Nice To Haves

Logistics and Intermodal experience preferred.
Previous Transportation experience preferred.

Responsibilities

Ensure Independent Contractor satisfaction by facilitating load distribution.
Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
Promote a culture of Operational Excellence focused on safety and quality.
Execute daily workload while ensuring customer requirements are met to achieve World Class service.
Track and manage all Gulf Winds equipment to ensure proper utilization.
Cross-train to cover workload distribution when the Terminal Manager is out.
Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
Manage quarterly KPIs to support company goals.