Supervisor IS

CleanHarbors•Longview, TX

5d•Onsite

About The Position

HPC-Industrial, Powered by Clean Harbors in Longview, TX looking for a Dispatcher to join their safety conscious team! This team member is responsible for a high-volume role that will require exemplary customer service, ability to make quick decisions and maintain good communication lines between other divisions within the team on regular basis. The role will have direct oversight of our seasonal labor pool and will coordinate and support in a few high-volume activities including onboarding, training and travel logistics. Why work for HPC-Industrial? Health and Safety is our #1 priority and we live it 3-6-5! Competitive base hourly rate with opportunity for seasonal overtime! Comprehensive health benefits coverage after 30 days of full-time employment Group 401K with company matching component Opportunities for growth and development for all the stages of your career Generous paid time off, company paid training and tuition reimbursement Positive and safe work environments

Requirements

Previous high-volume dispatching experience in either a Oil and Gas or Transportation setting.
Customer Service based background required.
Proficiency in Windows based applications, Microsoft Excel is required.
Effective verbal and written communication skills.
Strong attention to detail and the ability to multi-task and make decisions independently.
Strong attention to detail with the ability to multi-task in a fast-paced environment.
Proven commitment to providing outstanding customer service.
Working hours can be from 8 to12 hours per day in the office

Nice To Haves

Industrial or oilfield experience preferred.

Responsibilities

Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
Assist branch manager with the hiring and onboarding of temp/seasonal labor pool employees; submission of workflows and Driver applications, maintaining personnel files and system databases.
Schedules and assigns training as required.
Acts as an available resource/ liaison for all labor pool employees; this may include troubleshooting our systems to assist employees with navigating online training assignments and/or with system access issues.
Updates and maintains training records; includes data entries into Learning Management System.
Takes all phone calls from employees and other internal customers in a professional and courteous manner, fostering strong relationships with all customers.
Provides a daily schedule of the employees’ activity
Manages and dispatches a daily schedule for all employees -to manage the board and get people out to work
Communicates daily with all employees to confirm awareness of schedule and to promote employee engagement
Arranges/coordinates travel for employees; includes booking flights and securing hotel accommodations
Maintains hours of service on all labor pool drivers; ensures employees are compliant with company policies and legislative standards including electronic logs.
Maintains and reports PPE inventory counts.
Performs other duties and tasks as required by the Clean Harbors business needs