Dispatcher Nights - N1/N2

Hallcon•Lenexa, KS

1d•Onsite

About The Position

Hallcon is a transportation and infrastructure services company serving clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks, and more. Hallcon provides essential services spanning multi-modal shuttle operations, integrated command centers, electric vehicle (EV) infrastructure, EV Charging-as-a-Service (CaaS), technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance. The Role Are you passionate about client service and ready to join a fast-paced, collaborative, dynamic team? We are looking for command center specialists and call center agents to support critical railroad transportation operations. This is a unique, innovative opportunity for skilled communicators who are highly effective in problem solving, technology platforms, and client service.

Requirements

2-4+ years experience in dynamic, fast-paced operations center or call center environments
Excellent reliability and onsite attendance
Strong client service and phone communication skills
High school diploma or equivalent
Demonstrated professionalism and business maturity in an office environment
Solid Microsoft Office (Outlook, Word, PowerPoint) proficiency
Asserts ownership for projects and assigned activities, meets deadlines

Responsibilities

Coordinate and ensure timely coverage of driver trips
Optimize driver trip coverage options across multiple technology and dispatch platforms
Monitor trip accuracy and provide support where needed
Escalate issues to field operations or clients when appropriate
Maintain up-to-date and accurate records in our internal systems
Communicate professionally with field management and other team members
100% onsite working environment at our Lenexa, KS command center (this role is not a remote work environment role)