Dispatcher - Dallas, GA

Ragsdale Heating and Air • Dallas, GA

5d • $17 - $19

About The Position

Ragsdale Heating, Air, Plumbing, & Electrical is currently seeking a Dispatcher to join our team, comprised of creative and energetic employees dedicated to delivering the best customer service experience every day.

Requirements

• High School Diploma or GED preferred
• Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
• Basic computer proficiency, particularly with Microsoft applications
• Must be able to work evenings and weekends

Nice To Haves

• Experience with Service Titan is a plus

Responsibilities

• Schedule and monitor daily technician schedule
• Ensure proper job distribution, prioritize urgent calls
• Dispatch work orders to field technicians according to priority and location
• Keep customers updated on delays, notify them before tech arrives, and handle rescheduling professionally
• Review timesheet reports, track idle time, and maintain accurate service records
• Contact customers to confirm next-day appointments
• Communicate with field personnel
• Maintain accurate technician database
• Coordinate parts scheduling

Benefits

• Market Value Compensation ($17-19/hour)
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees