Dispatcher

VPNE•Durham, NC

About The Position

The Dispatcher schedules and notifies operators. At the end of each shift, the Dispatcher prepares a detailed report on all activities occurring during their shift using the records, logs, and schedules of calls received during the transition.

Requirements

Minimum of 1 year of relevant experience within the transportation industry
Proficient in English both verbally and written
Excellent communication skills with the ability to adapt to changing situations and listen to feedback
Proven customer service and interpersonal skills
Attention to detail
Demonstrate poise, tact, and diplomacy and have sound judgment and discretion.
Excellent verbal and written communication skills
Organizational and time management skills
General knowledge of Windows-based computer operating systems and Microsoft Office
Able to work as a member of the team
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Ability to adapt and remain flexible in a fast-paced environment
Ready to use a multi-line phone system and handle multiple tasks concurrently

Responsibilities

Maintain Detailed Logs
Maintain an attendance log for operators and other appropriate staff
Maintain check-out records
Maintain scheduling and performance data in the event of real-time operations
Accurately and appropriately document daily activities related to service
Customer Service
Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary
Communicate effectively with operations staff regarding scheduling
Maintain a professional demeanor and appearance.
Managing Staff
Effectively direct employees in the performance of their duties
Report any staff issues to Operations Manager
Perform other duties as assigned to ensure the efficient operation of the department.