Dispatcher (Full-time)

Central EMS • Fayetteville, AR

16d

About The Position

Take 911calls, emergency and non-emergency calls to provide help to the public. Ensure appropriate resources are sent the correct way to each patient. Train new Dispatchers.

Requirements

• Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc.
• Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 7 to 11 months related experience and/or training. Or equivalent combination of education and experience.
• Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
• Dispatch: Emergency Telecommunicator, Emergency Medical Dispatch, Emergency Fire Dispatch, First Responder Certified, CPR Certified.
• CTO: All of the above, Certified Training Officer Certification
• Intermediate: Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing
• Basic: 10-Key, Contact Management, Database, Presentation/PowerPoint
• Ability to sit, talk or hear.
• Ability to use hands to finger, handle, or feel, reach with hands and arms.
• Ability to walk.
• Specific vision abilities required by this job include close vision; color vision; and peripheral vision.

Responsibilities

• Take 911 calls.
• Dispatch ambulances/Fire Departments.
• Post ambulances accordingly.
• Update information in CAD.
• Take non-emergency transfers.
• Notify appropriate supervisors of long distance transfers.
• Notify DEM and officers of large events.
• Work with surrounding agencies.
• Compile training materials for updates and new hires.
• Keep track of payroll, checking staff in and out.
• Assist Captains with staffing issues.
• Keep track of unit locations.
• Clean Dispatch daily.
• Organize all paperwork for billing.
• Assist billing office with phone calls and facilities.
• Perform any other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees