Job Summary: The Dispatcher schedules drivers, assigns routes and resources such as vehicles and equipment, to efficiently manage traffic in operations. This position is responsible for internal and external customer communications, TMW entry and audit functions. Essential Job Functions: Schedules drivers for pick-up and delivery; selects most efficient routes for each driver Anticipates weather complications along routes and at the drivers destinations; communicates delays and route changes as necessary. Monitors drivers working hours to ensure compliance with federal and state laws and regulations Maintains phone contact with drivers and customers Answer the phone in a professional manner Communicates to drivers load estimated time of completion Correctly, accurately and timely enters load information into transportation management software (TMW) and sends trips to drivers over Peoplenet when applicable Ensures customer destination assignments are met, communicates variance Create and correctly communicate daily reports at shift change and to management Audits prior day loads, compares to load assignments, and communicates deviations, internally and externally Ensures drivers are following load assignments to local destinations Repairs error listing in TMW for billing and payroll and communicates corrections to respective departments Reports producer and customer inquiries promptly to management Other related duties as assigned